Diane Catanzaro

Department of Psychology

Teaching experience
-I joined the CNU faculty in Fall 1991.  Before coming to CNU, I taught psychology classes for several years at Old Dominion University and Virginia Wesleyan College.

Courses taught at CNU
-Courses I have taught at CNU include:
Psychology 303 - Industrial and Organizational Psychology
Psychology 313 - Human Relations in Organizations
Psychology 333 - Personnel Psychology
 Psychology 403 - Training in Organizations
 Psychology 490 - Senior Seminar
 Psychology 601 - Advanced Research Methods
Psychology 623 - Advanced Organizational Psychology
Psychology 633 - Advanced Personnel Psychology

Research interests
-My research interests involve:
 Attitudes toward affirmative action in selection
 Measurement of service quality in organizations
 Strategies for improving service quality and the service encounter

Consulting
-Organizations I have worked with as a consultant include the Barry Robinson Center, Medical Facilities of America, and Children's Hospital of the King's Daughters

Personal information:
I am married to Chris Jones.  We live in Norfolk's Ghent, with our cat Chimay.  I grew up in New Jersey.

Interests and hobbies
Travel, cats, homebrewing, music (especially traditional Virginia folk ballads and songs), old houses, health and fitness, reading, people.

Education
 My Ph.D is in Industrial Psychology, from Old Dominion University. I earned my MA at Fairleigh Dickinson in New Jersey and my BA at Dickinson College in Pennsylvania.

Curriculum Vitae

CURRICULUM VITAE
 DIANE CATANZARO

OFFICE ADDRESS
Department of Psychology
Christopher Newport University
Newport News, VA.  23606
(757) 594-7948
E-mail: catanzar@cnu.edu

 EDUCATION

May 1992	OLD DOMINION UNIVERSITY, Norfolk, Virginia Ph.D. in Industrial/Organizational Psychology.
	Major Concentration:  Organizational Psychology Minor Concentration:  Personnel and Training Psychology.
May 1983	FAIRLEIGH DICKINSON UNIVERSITY, Madison, New Jersey Master of Arts Degree in Industrial Psychology
May 1980	DICKINSON COLLEGE, Carlisle, Pennsylvania Received Bachelor of Arts Degree in Psychology and English

 EXPERIENCE - TEACHING

1991-Present	CHRISTOPHER NEWPORT UNIVERSITY, Newport News, Virginia Associate Professor of Psychology.  Graduate courses taught include Advanced Personnel Psychology, Organizational Psychology, Advanced Group Dynamics.  Undergraduate courses taught include I/O Psychology, Personnel Psychology, Human Relations in Organizations, Advanced Research Methods, Training in Organizations.
1994-Present	CHRISTOPHER NEWPORT UNIVERSITY, Coordinator, Master of Science Program in Applied Psychology; I/O Concentration
1986-1991	VIRGINIA WESLEYAN COLLEGE, Virginia Beach, Virginia Instructor of Psychology - Full-time.
1984-1986	OLD DOMINION UNIVERSITY, Norfolk, Virginia
	and
1989-1991	Instructor of Psychology - Part-time.

 EXPERIENCE - CONSULTING/PRACTICE

Nov. 2000	Trained police officers to improve service encounter interactions with juveniles based on characteristics of adolescent psychology.  This training was offered as a function of a grant funded by the State of Virginia.  Developed and delivered training program and assessed participant knowledge using a pre-test-post-test design.  Contact: Gary Green, CNU Department of Government.
Sept. 2000	Developed and delivered workshop to people living with HIV.  Workshop focused on developing trust and interaction among members of HIV support group participating in drug trials and undergoing treatment for HIV.  This workshop was delivered as a function of a grant managed by Eastern Virginia Medical School.  Contact: Ginny Sealey, Eastern Virginia Medical School, Norfolk, VA.
1996-1998	THE BARRY ROBINSON CENTER, Norfolk, VA.
	Job analysis project: (Phase 1) Trained 7 students and coordinated student involvement in performing job analysis activities.  Approximately 50 jobs analyzed and written job descriptions developed using functional job analysis language. (Phase 2) Conducted training workshops for managers to write job descriptions using functional job analysis language. Selection training project: Conducted training workshops for managers on developing effective selection interview questions and work samples.  Trained 2 graduate student facilitators to assist in conduct of training workshops. Competence assessment project: Conducted training workshops for managers to develop behavioral competence assessment procedures for documenting staff competence in performing key job duties.  Trained 2 graduate student assistants to consult with management on competence assessment procedures.
Spring, 1993	NEWPORT NEWS POLICE DEPARTMENT
	Conducted stress management training seminars for patrol officers.
Fall, 1993	NEWPORT NEWS PUBLIC LIBRARY
	Developed team-building proposal for Director of Library and Information Services.
1989-1991	MEDICAL FACILITIES OF AMERICA, Roanoke, Virginia
	Designed and conducted an organizational intervention to address customer service quality issues in a long-term care organization.  Interventions included quality circles to diagnose service quality problems and develop process solutions, and behavior modeling training of service staff.
1986	ADVANCED TECHNOLOGY IN THE WORKPLACE:  LABOR AND MANAGEMENT ISSUES
	Investigator, Technical report submitted to Department of Labor as part of grant.
1985-1986	CHILDREN'S HOSPITAL OF THE KING'S DAUGHTERS,  Norfolk, Virginia
	Organizational Personnel Consultant.  Designed and conducted assessment of    organizational climate and management training needs.  Designed management training   program based on needs assessment.  Designed and conducted training workshops for   management staff.  Facilitated feedback of survey data to all organizational levels.    Evaluated performance appraisal system and made recommendations to senior HR staff.
1984-1985	PRINCIPAL RESEARCHER
	Surveyed a nationwide sample of personnel directors to assess actual personnel practices in organizations for comparison to "state of the art" personnel practices.   Results presented at Industrial/Organizational Psychology and Organizational Behavior Convention and Southeastern Psychological Association Annual Meeting.
1984	ORGANIZATIONAL EFFECTIVENESS CENTER, UNITED STATES NAVY,    Norfolk, Virginia
	Member of Old Dominion University/Organizational Effectiveness Center consulting team.   Conducted an organization-wide assessment and evaluation of job satisfaction and climate at U.S. Navy facility.
1983-1984	NATIONAL SCIENCE FOUNDATION GRANT
	Research Assistant. Conducted a comprehensive review and analysis of organizational participative decision making innovations utilizing quasi-experimental research designs to determine the effects of participative  decision making on productivity, quality of worklife and technological innovation.
1981-1983	BELL TELEPHONE LABORATORIES, Murray Hill, New Jersey
	Technical Research Aide.  Designed and created research materials, conducted                              experiments, and coded, tabulated, and input research data from several laboratory                    assessments of human learning and memory.  Coordinated paper and poster                                     session planning for Chairperson of 1983 American Psychological Association                       Convention-Division 15.
1979-1980	HARRISBURG STATE HOSPITAL, Harrisburg, Pennsylvania
	Clinical Practicum.
1978-1980	AMERICAN FUTURE SYSTEMS, INC., Bryn Mawr, Pennsylvania
	Sales Representative, Sales Manager, District Manager for northern New Jersey, eastern Massachusetts, and Harrisburg sales offices.  Responsibilities included recruiting, training, and evaluating sales representatives, planning and conducting sales meetings, and direct supervision of sales representatives and office staff.

 UNIVERSITY SERVICE - CHRISTOPHER NEWPORT UNIVERSITY

2000-present Peer Review Committee

2000-present Faculty Hearing Committee

1999-2000 Football Feasibility Committee

1997-Present Faculty Senate

1994-1999  Master of Science Degree Program Coordinator, Department of Psychology

1994-Present I/O Track Committee, Department of Psychology

1994-1999 Graduate Faculty Council

1996-Present Graduate Faculty Council Credentials Committee

1996  Program Review Committee, Master of Arts in Teaching

1993-1998 University Training Committee

1992-1997 University Degrees Committee, Vice Chair

1996  University Handbook Committee

1996  Search Committee - Chairman, Director of Student Life

1996  Ad Hoc Committee to Review Dossier Evaluation Process

1996  Group Dynamics Seminar Presentation, Student Leadership Institute

1995  Leadership Seminar Presentation, Student Leadership Institute

1994-1995    University Self Study Committee

1994, 1995, Faculty Search Committee Chair, Department of Psychology

1992-present Faculty Peer Evaluation Committees (12)

1992, 1993 Interpersonal Skills Workshop Facilitator, Student Leadership Institute

July 11, 1992  Orientation Seminar on Decision Making, Office of Student Life

 PROFESSIONAL COMMUNITY SERVICE

2000-2003	GHENT NEIGHBORHOOD LEAGUE – Civic League Board Member, Nominations Committee
1993-2000	YMCA OF DOWNTOWN NORFOLK,  Membership Committee Committee functions include decision making and problem solving regarding member satisfaction issues, developing recommendations for the Board of Directors.  Designed and analyzed results of customer satisfaction survey.
Oct. 4-5 1992	PANEL DISCUSSANT Symposium on careers in I/O Psychology Department of Psychology, Old Dominion University
1983-1984	GRADUATE ASSOCIATION OF PSYCHOLOGY STUDENTS - ARCHIVIST Old Dominion University
1983-1984	FIFTH ANNUAL I/O AND O. B. GRADUATE STUDENT CONVENTION Reviewer and Staff Member OTHER COMMUNITY SERVICE
1983-1984	FIFTH ANNUAL I/O AND O. B. GRADUATE STUDENT CONVENTION Reviewer and Staff Member OTHER COMMUNITY SERVICE
1995-Present	First Lutheran Church of Norfolk, monthly meal preparation for homeless and indigent
1994	YMCA of Downtown Norfolk, Capital Campaign volunteer
1994	YMCA of Downtown Norfolk, Sponsor, foreign counselor exchange program. Sponsored Australian exchange counselor in my home.

 PUBLICATIONS AND PRESENTATIONS

Guthrie, B., Karmolinski, D., and Catanzaro, D. (2003, June). The Relation of Role Ambiguity, Job Characteristics, and Job Satisfaction. Poster presented at the American Psychological Society Conference in Atlanta, GA.

Skinner, T. and Catanzaro, D. (2003, April). Are Attitudes Toward Affirmative Action Influenced by Organizational Justice Views? A Manipulation of Procedural Fairness. Paper presented at the Society for Industrial/Organizational Psychology (SIOP) Conference, Orlando, FL.

Catanzaro, D., Cabiroy, D., Roberts, J. and Welch, M. (2003, March). Role Stressors and Service Employee Job Satisfaction. Poster presented at the Eastern Psychological Association Conference in Baltimore, MD.

Clark, N. G., Catanzaro, D., Dunn, A. N., and Epps, Brandi T. (2003, March). Biographical Data Prediction of College Grade Point Average. Poster presented at the Eastern Psychological Association Conference in Baltimore, MD

LeFebvre, M. E., Catanzaro, D., Brelsford, C., and Burns, A. (2003, March). Gender Differences in the Salary Expectations of Undergraduate Business Students. Poster presented at the Eastern Psychological Association Conference in Baltimore, MD.

Catanzaro, D., Dunn, A., and Clark, N. (2002, June). Biodata and SAT Scores as Predictors of College GPA. Poster presented at the meeting of the American Psychological Society.

Swenson, T. and Catanzaro, D. (2002, April). Measuring the Job Satisfaction of Telecommuting Employees. Poster session presented at the meeting of the Society for I/O Psychology, Toronto, CA.

Crawford, C., Catanzaro, D., and Engels, R. (2002, February). Physical Fitness Standards Workshop: Instituting Mandatory Fitness Standards in Law Enforcement. Hanover County Sheriff’s Office, Hanover County, VA.

Catanzaro, D. (June 5, 1999). The Impact of Sexual Orientation on Perceived Appropriateness of Tactile Intimacy. Poster presented at the 11th Annual Convention of the American Psychological Society. Denver, CO, June 3, 1999.

American Society of Safety Engineers, Greater Tidewater Chapter. December 9, 1998. Topic: Industrial-Organizational Psychology Approaches to Organizational Safety.

Cahill, D. and Catanzaro, D. (1997).  Teaching Spanish On-line.  Calico Journal, 14 (2-4).

Catanzaro, D. (Winter, 1997).  Attitudes toward affirmative action practices in selection and recruitment.  Virginia Social Science Journal, 32, pp. 87-98.

Catanzaro, D.  (1997) Course Enrichment and the Job Characteristics Model.   Teaching of Psychology, 24 (2), 85-87.

Catanzaro, D., Berrios, D., & Wilson, K. (Fall, 1996).  Selection interview training.  Training manual and seminars presented at the Barry Robinson Center.

Catanzaro, D. (June 30, 1996).  Measurement of service quality.  Poster presented at 8th Annual Convention of the American Psychological Society, San Francisco, CA.

Catanzaro, D. (March 20, 1996).  Attitudes toward affirmative action in selection.  Paper session presented at Southeastern Psychological Association Conference, Norfolk, VA.

Catanzaro, D. (September 15, 1995).  Human resource practices and job stress.  Poster presented at American Psychological Association Conference Work, Stress, and Health '95.

Catanzaro, D. (1995).  Human resource practices and job stress.  Abstract in proceedings of  Work, Stress, and Health, '95, American Psychological Association.

Catanzaro, D. (1992, October).  Motivational characteristics of college courses: Application of job enrichment principles to course development.  Paper presented at the Fifth Annual Eastern        Conference on the Teaching of Psychology.  James Madison University, Harrisonburg, VA.

Catanzaro, D. (1992, February).  The impact of an employee involvement program on service quality in a nursing home organization. Dissertation Abstracts International, 53(8), p. 4403B.

Catanzaro, D. (1991).  Service quality and human resources management.  In B. L. Kedia and L. Larson, (Eds.), Proceedings of the Conference on U. S. Competitiveness in the Global Marketplace:  A Special Focus on the Service Sector, (pp. 113-120).   Memphis, TN: Memphis State University.

Catanzaro, D. (1991, October).  Service Quality and Human Resources Management.  Paper presented at the Annual Meeting on U. S. Competitiveness in the Global Marketplace:  A Special Focus on the Service Sector.  Center for International Business Education and Research at Memphis State University and Southern Illinois University, Memphis, TN.

Catanzaro, D.  (1986).  Personnel practices in organizations:  Survey findings and implications for research.  Paper presented at the 32nd Annual Meeting, Southeastern Psychological Association, Orlando, Florida.

Catanzaro, D., & Kaufman, B. K.  (1985).  An organizational  assessment of current personnel practices.  In Personnel Practices and the Law:  A Guide for the Practitioner.  Symposium presented at the Sixth Annual I/O and O. B. Graduate Student Convention, Akron, Ohio.

Davis, D. D., Catanzaro, D., & Greene, V.  (1984).  Management innovations and organization improvements Vol. 2:  Impact of participation in decision making on productivity, quality of  worklife, and technological innovation.  Washington, DC:  National Science Foundation.

Davis, D. D., Catanzaro, D., & Greene, V.  (1984).  Management innovations and organization improvement Vol. 3:  Impact of participation in decision making on productivity, quality of worklife, and technological innovation.  Washington, DC: National Science Foundation.

Catanzaro, D. (1983).  Auditory distraction and field dependence. Unpublished master's thesis, Fairleigh  Dickinson University,  Madison, NJ.

 PROFESSIONAL ASSOCIATIONS

American Psychological Association

Society for Industrial-Organizational Psychology (APA Division 14)

Society for the Psychological Study of Social Issues (APA Division 9)

Teaching of Psychology (APA Division 2)

Southeastern Psychological Association

American Psychological Society

National Association of Master's Programs in Psychology

This page developed by a prior student